Refund policy

Effective date: 11 September 2026

  1. RETURNS AND EXCHANGES

We want you to be satisfied with your Youvee Golf purchase. You may request a return, exchange or refund within 30 days of receiving your order, subject to the conditions below.

  1. RETURN ELIGIBILITY

• Items must be unworn, unwashed and in their original condition.
• Items must be returned in their original packaging with all tags attached.
• Proof of purchase or order details may be required.

  1. ITEMS THAT CANNOT BE RETURNED

• Items returned more than 30 days after delivery, except where required by law.
• Items that have been worn, washed or altered.
• Items without their original packaging or attached tags.
• Items damaged, incomplete or not in their original condition for reasons unrelated to an error by Youvee Golf or a product fault.

  1. REQUESTING A RETURN, EXCHANGE OR REFUND

Email info@youveegolf.com with your order details and whether you are requesting a return, exchange or refund. We will provide the next steps and return instructions.

Please do not send an item back until you have received return instructions from us.

  1. RETURN SHIPPING

• Customers are responsible for return/forwarding shipping costs for change-of-mind and/or size returns.
• Youvee Golf will cover reasonable return shipping costs when the return results from our error or a faulty product, as required by law.
• We recommend using a trackable shipping service.
• Return address: Youvee Golf, Suite 4235, Shop 4132, 19 Robina Town Centre, Robina, QLD 4230.

  1. EXCHANGES

Replacement items are dispatched after the returned item has been received and inspected. If the requested replacement is unavailable, we will contact you to arrange an available alternative or an appropriate refund.

  1. REFUNDS

We will notify you after receiving and inspecting the returned item. Approved refunds will be issued to the original payment method, generally within 7–10 business days. Your bank or payment provider may require additional processing time.

If a return does not meet the eligibility requirements, we will explain the reason and discuss available options. The cost of returning an ineligible item to you may be your responsibility.

  1. FAULTY, DAMAGED OR INCORRECT ITEMS

Inspect your order when it arrives and contact info@youveegolf.com promptly if an item is faulty, damaged or incorrect. Please include your order details and photographs where helpful so we can resolve the issue.

  1. AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

  1. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. Changes will be published on this page with a revised effective date.